FAQ

Frequently Asked Questions (FAQ)

🛒 Orders

1. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

2. Can I change or cancel my order?

If your order has not been processed yet, we may be able to make changes or cancel it. Please contact us at cozypetdays@gmail.com as soon as possible.

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🚚 Shipping & Delivery

1. How long does delivery take?

Most U.S. orders arrive within 7–12 business days after dispatch. Delays may occur during peak seasons.

2. How can I track my order?

You can track your order anytime using our tracking page here: Track Your Order.

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🔄 Returns & Exchanges

1. What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Please see our Return & Refund Policy for details.

2. How do I start a return?

Email our customer support team at cozypetdays@gmail.com to initiate the return process. We will provide further instructions.

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💬 Contact Us

For any other questions, feel free to reach out to us at cozypetdays@gmail.com. We're here to help!